Select your email program below:

1. Microsoft Outlook
2. Yahoo! Mail
3. Hotmail/MSN
4. AOL
5. Gmail

Microsoft Outlook

You can add either the sender's email address or their domain name to the Safe Senders List.

1. On the main menu, click Actions
2. Then select Junk E-mail > Junk E-mail Options.
3. Click the Safe Senders or Safe Recipients tab.
4. Click Add.
5. In the "Enter an email address or Internet domain name to be added to the list" box, enter the email or domain address you want added, and then click OK.
6. Repeat steps 4 and 5 for each email or domain address that you want to add.

Note: To quickly add a sender, domain name, or mailing list name to the Safe Senders or Safe Recipients Lists, right-click the message you consider safe, and then on the shortcut menu, point to Junk E-mail, and then click Add Sender to Safe Senders List, Add Sender's Domain (@example.com) to Safe Senders List, or Add Recipient to Safe Recipients List.

Yahoo! Mail

Yahoo Mail uses combination of bulk mail folders and filters. If you are not receiving Carnisoft email, check your "Bulk Mail". Look for email from "Carnisoft Support" and select it. Choose 'this is not Spam' next to the 'From' field.

To create a filter that sends email from Carnisoft straight to your Inbox:

1. Login to Yahoo Mail.
2. Click on "Mail Options" (on the right hand side of your screen).
3. Click on "Filters" (on left hand side of screen).
4. Click "Add" button.
5. Assign a name for this filter: "Carnisoft".
6. Underneath the heading "if all of the following rules are true..." go to the top row labeled "FROM header." Next to this you will see a drop down menu. Make sure to select "contains", then simply type |carnisoft.com" into the box provided.
7. At the bottom, where it says "Move the message to:" select "Inbox" from the drop-down menu.
8. Click the "Add Filter" button at the bottom to add this filter.

Hotmail/MSN

To add our domain address to your "Safe List":

1. Login to your Hotmail or MSN Mail account.
2. Click on "Options."
3. Click "Junk Mail Protection".
4. Click on "Safe List."
5. In the box provided type in "carnisoft.com."
6. Click the "Add" button.
7. When you see the address you entered in the Safe List box, click on the "OK" button.

AOL

To add our domain address to your Address Book or Custom Sender List:

*AOL9.0:

1. Click the "Spam Controls" link (lower right area of your inbox).
2. When the "Mail & Spam Controls" box appears, click "Custom sender list".
3. Choose "allow email from" option
4. Add "carnisoft.com" as a domain to receive email from.
5. Click "Add", then "Save".

*AOL 7 & 8:

1. Go to Keyword Mail Controls.
2. Select the screen name you are using to receive email.
3. Click "Customize Mail Controls For This Screen Name."
4. a. For AOL version 7.0: In the section for "exclusion and inclusion parameters", include the following domain: carnisoft.com
   b. For AOL version 8.0: Select "Allow email from all AOL members, email addresses and domains."
5. Click on "Next" until the "Save" button shows up at the bottom.
6. Click "Save."

Gmail

1. Log into your Gmail account
2. Click on "Spam" on the left side column of Gmail
3. Check for email from "Carnisoft Support" in Spam list
4. Select email
5. Click the "Not Spam" button above the Spam listings


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